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FAQ & troubleshooting
Common questions
What can it build? ERPNext customizations in plain English — doctypes, workflows, dashboards, scripts, imports, reports, and notifications. If you'd normally ask a developer for it, try asking Hydra.
Will it break my system? It only acts under your access, shows you a plan before it builds, and test-runs code before saving. See Is it safe?.
Can it delete my data? Only what you could delete yourself — and it asks first. Hydra acts strictly within your own user access: it can only see or change what your account already can.
Who can use it? Anyone you've given the Hydra User or Hydra Admin role. Everyone else won't even see the panel.
Does my data leave my system? Your records stay in your Frappe Desk. Only your chat messages, the specific records a request touches, and the related tool-call metadata (what Hydra looked up to do the job) are sent to the AI service to do the work.
Does it work offline? No — Hydra uses a managed AI service, so it needs an internet connection.
What does it cost me? You spend credits — about 2 for a question, ~15 for a full build. You can see how much is left, and Hydra pauses at your limit rather than overspending. (Starter includes 250 credits a month.)
Something's not working
| What you see | What to do |
|---|---|
| "You do not have permission to use HydraAI" | Ask an admin for the Hydra User role. |
| The panel says "Not connected" | Setup isn't finished — see Give people access . |
| "Connection expired" / a sign-in error | Ask your provider for a fresh connection string. |
| "You've reached your quota" | Wait for it to reset, or ask your provider to raise your limit. |
| It says a step couldn't be finished | Rephrase, or ask it to try again — it won't leave a broken change behind. |
Got a bug, an idea, or feedback? Hit Feedback in the chat panel, choose Bug, Feature Request, or Feedback, and it sends the details for you.